At Sinclair & Rush, delivering exceptional service is at the heart of everything we do. That’s why we’ve been placing a strong focus on our Trustpilot review page—because in today’s world, honest and consistent customer feedback is key to building a credible, trustworthy brand.
Providing a 5 Star Service isn’t about being perfect—it’s about how we show up for our customers through the good and the bad. We take pride in the way we handle any issues that may arise, resolving them promptly and professionally, and always taking responsibility where needed.
Our approach to service is led from the top down. Every new team member watches our 5 Star Service Explainer Video, delivered by Ellie from our Marketing Team, to ensure they understand what this promise truly means to us—and to you.
So, what does 5 Star Service look like at Sinclair & Rush?
It’s based on five core values that guide every interaction:
⭐ CLARITY – Being clear about what we offer and what to expect
⭐ COMMUNICATION – Keeping you informed at every stage
⭐ RESPONSIBILITY – Owning our actions and putting things right
⭐ PROACTIVITY – Taking initiative to prevent problems before they occur
⭐ SYNERGY – Working together internally and with you to get the best results
We don’t just talk the talk—our service is backed by over 716 Trustpilot reviews and an average 5-star rating. Every single review is read and personally replied to (no generic replies or bots here!). Whether the feedback is glowing or constructive, we take it seriously and use it to improve and grow.
Your reviews show us we’re delivering on our promises—keeping you updated, being responsive, and stepping in when needed to make things right. But we’re not stopping here…
Our next milestone is to reach 1,000 verified reviews, and we’d love your help to get there.
If you’ve had an experience with Sinclair & Rush—good or not-so-good—we want to hear from you. Honest feedback helps us evolve and ensures we continue to offer the reliable, friendly, and professional service we’re known for.
📝 Leave your review here:
https://uk.trustpilot.com/evaluate/www.sinclair-rush.co.uk
And finally, don’t miss our short reel below showcasing some of our favourite recent reviews. There’s nothing more rewarding than knowing our service has made a real difference to you.
Thank you for trusting Sinclair & Rush—your dedicated partner in plastic, rubber, and foam components.
