To save time, here are answers to our most frequently asked questions. If you can't find what you are looking for, call us now on 01634 686504.
The minimum quantity of each product is different, however most Standard Stock Items are avaiable from 1 piece upwards for online orders (You can view this information by clicking 'view prices' in the Products section). A small handling charge may be applied in the form of a carriage charge at checkout if your order total is less than £25.00. If you would like a specific quotation, please contact sales now on 01634 686504
This is displayed on each product page. Carriage, where applicable and VAT will be added at the checkout. Through the office we have a minimum order value of £95. Our Sales Team are available to help between 08:30-17:00 Monday-Friday.
Yes, our website has been set-up to help everyone with small, one-off enquiries. Please test a Free Sample if you are unsure of the fit of the item.
Standard Stock Items ordered before 14:30 will be despatched the same day on a next-day standard service*. If your order is urgent, please confirm stock and upgrade the delivery service by phoning the Sales Team on 01634 686504. If, for any reason your order is delayed, we will contact you as quickly as possible. (*Standard next-day delivery with FedEx or Royal Mail is not guarenteed, contact us to upgrade if your order is urgent).)
If you are based in Mainland UK and place an order above £25 [Excluding VAT], you will qualify for free delivery. This will be automatically adjusted at the checkout based on your delivery address.
Free Delivery does not guarantee next-day delivery. If your order is urgent, please contact us on 01634 686504 to upgrade your order.
We provide a limited number of items, free of charge as samples to help approve larger orders. A nominal postage charge may be added during the checkout process and additional items will form part of a small order.
All manufactured items include a 'tolerance' or slight variance in size that is deemed acceptable. For example, a tube listed as. 10mm +/- 1mm, could be supplied anywhere between 9mm and 11mm without being a Quality Issue. This varies per product, so please contact the Sales Team for more information on 01634 686504.
No, the website offers a selection of our most popular items and product-lines that we keep in stock for fast delivery. We regularly sell 1000's of other parts across many industries and hold safety-stock for 1000's of customers. We are setting up new lines every week and commissioning new bespoke tooling for customers all of the time. If you can't find what you are looking for, or have any questions about a new project, please call the Sales Team now on 01634 686504.
If you have any queries relating to your order, please contact our Customer Services Department on 01634 662206.
Yes, we have the facility to record telephone conversations. The recordings are used for training and development purposes and are not kept indefiniteley.
No, we work hard to manage our inventory so that our stock items are available, but due to manufacturing lead-times and irregular demands, this may not always be possible. If the full quantity is not available, we will part-ship your order. We reserve the right to correct pricing errors. E & OE.
We are in the process of updating our image library with different product variation photos. However, for some parts, we are still using generic photos that may be a different size to that you are ordering. Please get in touch with us for an accurate product image if you require further information prior to placing your order.
You can reach us by telephone on 01634 686504 or by email, firstname.lastname@example.org, by the enquiry form at the bottom of the page, or by Live Chat during normal business hours.
I have been in business for some 40 years and it is rare to receive such prompt, efficient service. From not knowing exactly what I needed, to receiving 2 samples then my order on following days is exceptional, even though the size of order was no exactly your largest ever. Thank you, Ryan.
We are very pleased doing business with you and we do appreciate the way you treat your customers. Your sales team leader is always there to help. We are a "happy" customer since 2013 and hope to be one for another very long period.
Gert, International Buyer
We have found Tom & the Sinclair & Rush team to be highly professional. They are quick to help with enquiries and orders placed. Sinclair & Rush are always flexible with delivers and the quality is always good.
Charlotte, Fasteners Industry
I just wanted to inform you that your staff member Melissa West was the most diligent worker. Helping me get exactly what I needed and making sure everything was perfect. She seems to really care about doing the best job you can and she also check back with me to see if I receive my product that everything is okay.
Kathy, Business Owner
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