To save time, here are answers to our most frequently asked questions. If you can't find what you are looking for, call us now on 01634 686504.
The minimum quantity of each product is different, however most Standard Stock Items are available from 1 piece upwards for online orders (You can view this information by clicking 'view prices' in the Products section). The minimum basket amount that can be placed is £50.00 + VAT, this can be made up of different items. If you would like a specific quotation, please contact sales now on 01634 686504
This is displayed on each product page and the total basket value must be £50.00 + VAT or over. Carriage, where applicable will be added at the checkout. Through the office we have a minimum order value of £95.00 for UK orders and €195.00 for European orders. Our Sales Team are available to help between 08:30-17:00 Monday-Friday.
Yes, our website has been set-up to help everyone, providing the minimum basket value of £50.00 + VAT is covered. Please test a Free Sample if you are unsure of the fit of the item.
Standard Stock Items ordered before 14:00 will be despatched the same day on a next-day standard service*. If your order is urgent, please confirm stock and upgrade the delivery service by phoning the Sales Team on 01634 686504. If, for any reason your order is delayed, we will contact you as quickly as possible. (*Standard next-day delivery with DHL or Royal Mail is not guaranteed, contact us to upgrade if your order is urgent).
We do not charge for delivery of standard pre-paid orders placed via the website for UK Mainland, other than Scottish Highlands. Charges will be calculated and applied for deliveries leaving the Mainland and for repeated delivery attempts or collections.
Free Delivery does not guarantee next-day delivery. If your order is urgent, please contact us on 01634 686504 to upgrade your order.
We update all of the stock levels once per hour, this is to optimise performance on the website and not slow down the ordering process. This does mean that in some cases, the information may be incorrect, please check via live chat or by calling 01634 686504 if you are concerned.
We provide a limited number of items, free of charge as samples to help approve larger orders. For traceability and reliability we send all sample by courier rather than post, which is reflected in the delivery charge where applicable (£4.50 for non-trade customers).
All manufactured items include a 'tolerance' or slight variance in size that is deemed acceptable. For example, a tube listed as. 10mm +/- 1mm, could be supplied anywhere between 9mm and 11mm without being a Quality Issue. This varies per product, so please contact the Sales Team for more information on 01634 686504.
No, the website offers a selection of our most popular items and product-lines that we keep in stock for fast delivery. We regularly sell 1000's of other parts across many industries and hold safety-stock for 1000's of customers. We are setting up new lines every week and commissioning new bespoke tooling for customers all of the time. If you can't find what you are looking for, or have any questions about a new project, please call the Sales Team now on 01634 686504.
If you have any queries relating to your order, please contact our Customer Services Department on 01634 662206.
Yes, we have the facility to record telephone conversations. The recordings are used for training and development purposes and are not kept indefiniteley.
No, we work hard to manage our inventory so that our stock items are available, but due to manufacturing lead-times and irregular demands, this may not always be possible. If the full quantity is not available, we will part-ship your order. We reserve the right to correct pricing errors. E & OE.
We are in the process of updating our image library with different product variation photos. However, for some parts, we are still using generic photos that may be a different size to that you are ordering. Please get in touch with us for an accurate product image if you require further information prior to placing your order.
You can reach us by telephone on 01634 686504 or by email, email@example.com, by the enquiry form at the bottom of the page, or by Live Chat during normal business hours.
Yes, you can submit testimonial/feedback directly from the for on the 'Testimonials' section or alternatively, independently via Trustpilot. All initial ecommerce orders are followed up by an invitation to do so.
"Jodie helped me find an invoice from last year and was quick bout it too! Even offered to send it to me via email. 5* to Jodie!"
Natalie - Online Customer
Annabelle, I really appreciate your quick action and efficiency, you have been a tremendous help.
Cecile - Buyer
We are very grateful to Allan and the team at Sinclair & Rush for the tremendous support. Thank you to all those who have donated. We are so grateful for the support we’ve received and look forward to continuing our work together for many more years to come.
Debbie Cameron, head of development & fundraising, Fields of Life
I just wanted to inform you that your staff member Melissa West was the most diligent worker. Helping me get exactly what I needed and making sure everything was perfect. She seems to really care about doing the best job you can and she also check back with me to see if I receive my product that everything is okay.