To save time, here are answers to our most frequently asked questions. If you can't find what you are looking for, call us now on 01634 686504.
The minimum quantity of each product is different, however most Standard Stock Items are avaiable from 1 piece upwards for online orders (You can view this information by clicking 'view prices' in the Products section). A small handling charge may be applied in the form of a carriage charge at checkout if your order total is less than £25.00. If you would like a specific quotation, please contact sales now on 01634 686504
This is displayed on each product page. Carriage, where applicable and VAT will be added at the checkout. Through the office we have a minimum order value of £95. Our Sales Team are available to help between 08:30-17:00 Monday-Friday.
Yes, our website has been set-up to help everyone with small, one-off enquiries. Please test a Free Sample if you are unsure of the fit of the item.
Standard Stock Items ordered before 14:30 will be despatched the same day on a next-day standard service*. If your order is urgent, please confirm stock and upgrade the delivery service by phoning the Sales Team on 01634 686504. If, for any reason your order is delayed, we will contact you as quickly as possible. (*Standard next-day delivery with FedEx or Royal Mail is not guarenteed, contact us to upgrade if your order is urgent).)
If you are based in Mainland UK and place an order above £25, you will qualify for free delivery. This will be automatically adjusted at the checkout based on your delivery address.
Free Delivery does not guarantee next-day delivery. If your order is urgent, please contact us on 01634 686504 to upgrade your order.
No we do not have a trade counter. If you would like to arrange a visit to our site please, call on 01634 686504 to book an appointment.
We send one sample (of selected standard stock items) out free of charge to approve larger orders. Additional samples incur a small charge. If you need to test different parts, they will need to be placed as separate requests. If you require any technical advice, please contact our Sales Team on 01634 686 504.
No, the website offers a selection of our most popular items and product-lines that we keep in stock for fast delivery. We regularly sell 1000's of other parts across many industries and hold safety-stock for 1000's of customers. We are setting up new lines every week and commissioning new bespoke tooling for customers all of the time. If you can't find what you are looking for, or have any questions about a new project, please call the Sales Team now on 01634 686504.
If you have any queries relating to your order, please contact our Customer Services Department on 01634 662206.
Yes, we have the facility to record telephone conversations. The recordings are used for training and development purposes and are not kept indefiniteley.
No, we work hard to manage our inventory so that our stock items are available, but due to manufacturing lead-times and irregular demands, this may not always be possible. If the full quantity is not available, we will part-ship your order. We reserve the right to correct pricing errors. E & OE.
You can reach us by telephone on 01634 686504 or by email, email@example.com, by the enquiry form at the bottom of the page, or by Live Chat during normal business hours.
We are very grateful to Allan and the team at Sinclair & Rush for the tremendous support. Thank you to all those who have donated. We are so grateful for the support we’ve received and look forward to continuing our work together for many more years to come.
Debbie Cameron, head of development & fundraising, Fields of Life
Ryan, many thanks for your quick turn around and great service, makes my life so much easier!
Adam, Product Designer
Lovely company to deal with, Becky in customer services, any problems she will sort it quickly and get back with any information as soon as possible. Tom who looks after our account is very easy to deal with - very polite and always willing to help
Charlotte - Purchasing
Annabelle, I really appreciate your quick action and efficiency, you have been a tremendous help.
Cecile - Buyer
We are available until 5pm today and then from 8:30am on Monday morning! If you need to order anything over the we… https://t.co/EvBzrubpvR10 January 2020
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