To save time, here are answers to our most frequently asked questions. If you can't find what you are looking for, call us now on 01634 686504.
The minimum quantity of each product is different, however most Standard Stock Items are avaiable from 1 piece upwards for online orders (You can view this information by clicking 'view prices' in the Products section). A small handling charge may be applied in the form of a carriage charge at checkout if your order total is less than £25.00. If you would like a specific quotation, please contact sales now on 01634 686504
This is displayed on each product page. Carriage, where applicable and VAT will be added at the checkout. Through the office we have a minimum order value of £95. Our Sales Team are available to help between 08:30-17:00 Monday-Friday.
Yes, our website has been set-up to help everyone with small, one-off enquiries. Please test a Free Sample if you are unsure of the fit of the item.
Standard Stock Items ordered before 14:30 will be despatched the same day on a next-day standard service*. If your order is urgent, please confirm stock and upgrade the delivery service by phoning the Sales Team on 01634 686504. If, for any reason your order is delayed, we will contact you as quickly as possible. (*Standard next-day delivery with FedEx or Royal Mail is not guarenteed, contact us to upgrade if your order is urgent).)
If you are based in Mainland UK and place an order above £25 [Excluding VAT], you will qualify for free delivery. This will be automatically adjusted at the checkout based on your delivery address. Charges may apply for repeated delivery attempts or collections.
Free Delivery does not guarantee next-day delivery. If your order is urgent, please contact us on 01634 686504 to upgrade your order.
We update all of the stock levels once per hour, this is to optimise performance on the website and not slow down the ordering process. This does mean that in some cases, the information may be incorrect.
We provide a limited number of items, free of charge as samples to help approve larger orders. A nominal postage charge may be added during the checkout process and additional items will form part of a small order.
All manufactured items include a 'tolerance' or slight variance in size that is deemed acceptable. For example, a tube listed as. 10mm +/- 1mm, could be supplied anywhere between 9mm and 11mm without being a Quality Issue. This varies per product, so please contact the Sales Team for more information on 01634 686504.
No, the website offers a selection of our most popular items and product-lines that we keep in stock for fast delivery. We regularly sell 1000's of other parts across many industries and hold safety-stock for 1000's of customers. We are setting up new lines every week and commissioning new bespoke tooling for customers all of the time. If you can't find what you are looking for, or have any questions about a new project, please call the Sales Team now on 01634 686504.
If you have any queries relating to your order, please contact our Customer Services Department on 01634 662206.
Yes, we have the facility to record telephone conversations. The recordings are used for training and development purposes and are not kept indefiniteley.
No, we work hard to manage our inventory so that our stock items are available, but due to manufacturing lead-times and irregular demands, this may not always be possible. If the full quantity is not available, we will part-ship your order. We reserve the right to correct pricing errors. E & OE.
We are in the process of updating our image library with different product variation photos. However, for some parts, we are still using generic photos that may be a different size to that you are ordering. Please get in touch with us for an accurate product image if you require further information prior to placing your order.
You can reach us by telephone on 01634 686504 or by email, firstname.lastname@example.org, by the enquiry form at the bottom of the page, or by Live Chat during normal business hours.
Thank you, for the excellent service. The way we operate, there are many time sensitive projects and prompt, professional service such as yours is very much appreciated.
Steve, Automotive Buyer
Ryan, many thanks for your quick turn around and great service, makes my life so much easier!
Adam, Product Designer
"Jodie helped me find an invoice from last year and was quick bout it too! Even offered to send it to me via email. 5* to Jodie!"
Natalie - Online Customer
"I have recently requested a number of samples and received all the next day, I subsequently placed an order which I also received the next day. The service provided by Sinclair & Rush has been absolutely first class, helpful salesperson (Ryan) clear and concise website and easy online ordering, these points cannot be said of the majority of companies nowadays so many thanks for the excellent service."
Peter - Procurement
We do a great selection of Round Clear Plastic Tubing, a huge variation of sizes depending on the use! To explore… https://t.co/DuPhQQeUoQ26 May 2022
WOW! New in, Recycled Protective Netting, made with 30% recycled materials, so it is exempt from the new… https://t.co/mvmGYVBTVy26 May 2022