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Customer Testimonials

Please leave your own feedback here

As usual the customer service and delivery standards were impeccable. I have to say that Sinclair & Rush its staff and standards are for me the best we receive. Thanks.

J.K. Production Technician, March 2013

 

This company is one of the best I have ever dealt with the service is first class the custom care is second to none I have already recommended them to a lot of my friends and will carry on doing so with the confidence I have in them.

 S. Judge, Private Customer, March 2013

Thank you so much for your email. I am blown away by the customer service at Sinclair & Rush! You have all been brilliantly helpful.  

J. Robinson, Welfare Manager. March 2013

 Thanks for the guides, they are really useful. The friendly service and competitive prices that we get from you means that you are now my supplier of choice for these products.

D. Newman, Private Customer, March 2013

I am really impressed with the effort that your company puts into promoting themselves. Particularly in that it is done by helping the customer find what they need and ensuring that they are happy with the service. More companies should follow your path.

P. Richards, Engineering Manager, February 2013

I received the goods quickly and they were exactly what we wanted.  

C. Saunders, Private Customer, February 2013

 

Strongly recommend to others. Prompt replies and an overall happy experience.

P. Wrigley, Account Manager, February 2013

It is always appreciated to be kept in the know when ordering items. To get a confirmation email, to be told when they are dispatched and even an ETA is always very pleasing to get. I'm still surprised to get check up calls to confirm everything is satisfactory and there are no problems.

R. Badham, January 2013

 

A big thank you to Joe & Richard for being so helpful with my problem, feet to go on my vintage dining room chairs, which they sorted.  Sample were next day delivery and suggestion were much appreciated, thank you guys.  From a very happy customer and should I need such materials again I know who to call.  

A. Huxley, Manufacturing Manager, January 2013

The whole experience of dealing with Sinclair & Rush was exemplary: it was easy to find what we needed from the vast stock; a sample pack was sent amazingly promptly so we could decide on precisely the right size and style; and the final order was despatched immediately.

J Chadd, School Caretaker, Oct 2012

Brilliant service all round. Could not be any quicker and I can fix a wheelchair before my wife leaves hospital. Thank you.

P Underhay, Private Customer, June 2012

 

Your range has really helped us out on several occasions in maintaining equipment and furniture at the school.
P Grist, Estates Administrator, June 2012

 

Callum provided us with a very professional and competent service. Although we needed our product within a short delivery date and within a price budget, Callum organized the product on the right price and even ahead of schedule. The after sales were also very professional

B Kroese, Head Purchaser, June 2012

I can recommend Sinclair & Rush as a good company to deal with. An understandable  mistake in the product supplied was dealt with promptly, courteously and generously.  I will certainly use the company again whenever I can.

 

M Clark, Purchaser, June 2012

Absolutely brilliant service from you again.
I've already recommended you to several friends, and will continue to do so.

 

D Parkinson, Private Customer, June 2012

Very impressed with your company and your attention to customer service is really very good. I will be definitely using your company in the future.

D Hamilton, Contracts Manager, June 2012

 

We received the order and they are perfect for the job. You have been very helpful and the service is excellent, we will be putting a repeat order in at a later date. THANK YOU!!!

W Wenglaryck, Site Manager, May 2012

Thanks again - have to commend you on a great customer service!

S McNally, Purchaser, May 2012

I received my goods and was very satisfied with the whole process. The feet are great, exactly what I needed and I was very appreciative of the assistance I received to ensure the product was the correct size.
 

Certainly a company I would have no hesitation in recommending.

S Rossiter, Head Teacher, May 2012

I thought I would let you know how pleased I am with the staff & your company.

I purchased some end caps as a special order for delivery approx 3 weeks, they came within a week, excellent.
I will be using your company again and your kind staff,
Thanks again to,

Elaine, Polly & the team, well done.

P Mann, Managing Director, May 2012

 

 

I would say it is so refreshing to deal with such a Professional company that exudes customer care from enquiry to delivery. 

Thanks for the courtesy email – good to see a company that takes time to do such things, even for a very small customer like me – pricewise that is !

You've got great service, I wish all companies were like you.

T Carnovale, Private Customer, March 2012

Callum was at all times ready to assist in dealing with our questions, sorting the samples and ensuring the order was exactly what we wanted and was delivered with speed. His service was excellent. The products were perfect for our use. Samples were received almost overnight and so was the eventual order

R Lewis, Purchaser, March 2012

 

We are very happy with the service provided by Sinclair & Rush. Callum Knell was particularly helpful and sent samples very promptly. We ended up with exactly what was required to protect our new dance floor from chair damage. 

R Oswick, Purchaser, March 2012

 

The service and advice I received from Callum was first class.
Samples arrived quickly and he had a great knowledge of your products.
Unfortunately my order has not been raised as yet and the value is only very small but I felt as if I was spending thousands of pounds with your company regarding the way I was treated, what great customer care!

S Jones, Purchaser, March 2012

 

 

The sample you sent arrived today and it is perfect, it fits like a glove. I will order some off the website over the weekend. Once again thank you for all your attention and assistance in the matter. It’s great to see customer service still exists.

S Vaughan, Private Customer, February 2012

 

Thank you for your efficient and carefulservice on this one - really appreciated your help.  
C Hume, Private Customer, February 2012

 

An incredibly affable and competent service throughout

J Duffield, Purchaser, February 2012

 

I found the service provided excellent. I explained to Callum the problem we had with our goalposts, he knew what I was talking about and immediately offered to send a sample of each of the products. We received them the next day as promised and they fitted perfectly. I was then able to order the goods over the phone and a proforma invoice was raised immediately. The goods arrived the next day as promised and I was even advised by email of the time they would arrive within a one hour time span. Spot on again. Excellent service  thank you.
Anonymous  , Private Customer, February 2012 

 


 

I just wanted to express how grateful I am for your recent endeavours in helping me source a suitable and now much appreciated product.

We have had very positive feedback from a number of our customers in regard to your product and it has served to help keep us at the head of our game. We shall no doubt be increasing our purchase volume as the product lends itself to finding ever new purposes.
I realise that you went out of your way to provide a swift and fluid transaction and as a first time customer this meant a great deal.
Through you I look forward to maintaining an affable trading relationship with Sinclair & Rush.

 

J J Duffield, Sales Executive, January 2012

Absolutely delighted!

 
The rubber feet were for some 1950s stacking coffee tables the originals of which have long-since perished. The new feet will prevent them scratching my stone floor and have given them (hopefully) another sixty years of life!

N Sanum, Architect, January 2012

I have to say that your despatch and order tracking and information is literally better than anything else on the planet. Astonishing level of detail. I wish you were Amazon, then I could buy lots of stuff from you.

S Hodgson, Private Customer, January 2012

This is the first time that my company has used Sinclair & Rush and from the very beginning Callum has been extremely helpful. Queries have been answered quickly either via phone or email correspondence and the sample parts provided arrived when he said they would; likewise once we had ordered from him the order arrived speedily. He also telephoned to make sure it had arrived and to check that we were satisfied with the product.

Callum has a very cheery yet efficient manner and in short doing business with him, has been an absolute pleasure.

A Simms, Purchaser, January 2012

 

 

 

 

 I'm sure that often you only get a reply if there was a problem with a customer’s order! I can only say that I have been extremely happy with your service.

Firstly, finding your site by putting 'rubber feet' into Google and easily navigating to what I required.
The only hiccup was not being able to 'add to basket' which was swiftly sorted out over the phone with your IT guy. (It was not clear that I had to register first rather than after I had chosen items and proceeded to checkout)
He was also able to answer a simple question about the product I wished to order
as he said he used to work in sales.
 
I ordered, paid online and my bag of 25 rubber feet arrived the following morning within the
one hour time slot given by Interlink Express.
 

And as a bonus the product is perfect for my requirements!

J Hunt, Private Customer, December 2011

Great service thank you

A Morgan, Technical Director, December 2011

Great item and great service.

L Palmer, Head Engineer, December 2011

We received the netting.  Thank you for a quick delivery.

S Biddlecombe, Purchaser, December 2011

Thank you so much for the professional, helpful and courteous way that you dealt with my enquiry for replacement feet for my stacking chairs.  I was delighted to receive a selection of samples within 12 hours of my initial enquiry and to receive delivery of my order by return. I have kept your details on file and will certainly be pleased to recommend Sinclair & Rush to any of your prospective customers

D Ratcliffe, Purchaser, December 2011

 

 

 

 

We are happy with the product and it is living up to its job wonderfully underneath our sports hall benches feet.

The service from yourselves at Sinclair & Rush was good and the order was taken and delivered in a very swift fashion.

P Prosser, Sports Technician, November 2011

On a personal level I have found you to be highly engaging and charismatic, given the fact that our contact medium has, predominantly, been the telephone and email (historically I prefer face to face meetings). I have found you to be highly knowledgeable about your products and the features, advantages and benefits in relation to our requirements. I usually remember company names but NOT the employees, I'm happy to say that in your case the opposite seems to be the case.
 

Will keep you updated with any developments this end, but you are welcome to contact me at any time.

J Leighton, Consultant, November 2011

Thank you for your excellent and very speedy service. I have already recommended you to other people.

F Knights, Private Customer, November 2011

I would just like to say thank you for all the time and effort you have put into trying to help me with the design I was working on. You have been most courteous and hard working in trying to supply me with the parts required and even coming up with alternatives to further improve my design I would definitely recommend you and your company to others and I would say that you are a credit to your sales team.

P Hood, Designer, November 2011

Sinclair & Rush dealt with my enquiry quickly and efficiently, the product sample arrived the next day, and it enabled me to place and order and received the goods very quickly. Thanks for the professional turn around, despite the order only being 40 pieces and not the biggest deal the org has seen this quarter!

B Payne, Senior Director, November 2011

Thanks for all your help. Without your encouragement my small project would still be on the drawing board. Your prompt reply in sending literature and samples provided the stimulus for me to get it going.

A Morgan, Design Engineer, November 2011 

Thank you for such a rapid delivery

P Cage, Head Purchaser, November 2011

Prompt delivery and great service as always thank you

R Wearden, Sales, November 2011

All is good with the stock - arrived right on time.

C Dale, Operations Manager, Novemeber 2011

Many thanks the order arrived an hour after you emailed, Great Service

D Groves, Purchaser, November 2011

Goods received with thanks and we are very satisfied with the products and service you provide

A Woodford, Sales, November 2011

Thanks for your quick service we have received the goods 

J Kielthy, Production Technician, Novemeber 2011 

 

Thank you for the sample you sent.  I was impressed with the speed and efficiency my order was dealt with.  I received it the very next day.  The insert feet were perfect.  Thank you for your help.

R Shailer, Purchaser, November 2011

 

 


 

 

Callum was extremely easy to deal with, knowledgeable and helpful.  He was able to quickly establish I didn’t know what I was talking about and not only advice me correctly but get samples out to me so I could make an informed decision. 

 

With Callum’s help I have been able to understand the product and order the right part to meet the needs of a demanding customer in less time that most of my suppliers can produce a quotation.  In short I am extremely happy with the service Callum provided.

Thanks for your technical assistance with supporting us in our selection of a suitable component for our product range. I felt that your efforts were very swift and pro-active in helping us arrive at suitable solution promptly and then receiving the goods.

B Shepherd, Purchaser, October 2011

                                                                                                              

Thanks for your technical assistance with supporting us in our selection of a suitable component for our product range. I felt that your efforts were very swift and pro-active in helping us arrive at suitable solution promptly and then receiving the goods.

 

I also had similar feedback from our Purchasing department who you had dealings with

S Morrell, Product Designer, October 2011

 

Our experience with your e-shop has been outstanding so far

A Katsarkas, Purchaser, October 2011

 

A confident, competent company with excellent friendly staff projecting exemplary customer service. That is my impression and I only bought little things for the ends of chair legs! It only takes a few minutes to get a customer to like you.

E Bulger, Site Manager, October 2011

 

We have received all of our goods and are very satisfied with them and the service provided.

J Farrington, Head Engineer, October 2011

 

Excellent service - arrived next day and fitted perfectly.

R Emmott, Purchaser, October 2011

 

I have to say great service and very helpful

M MacAlpine, Purchaser, October 2011

 

 


 

 

Many thanks to your Department on an excellent service.

I will keep your brochure for reference.

M Till, Purchaser, September 2011

Yes thank you, I was very very happy with the service I received from Michael Holt. He did an excellent Job of providing me with samples and then supplying me the square caps with a “special” height to which I required.

 

The production lead time and delivery was very prompt! Ordered on Friday, they were delivery on Thursday – with a special item. That is very hard to come by!

S Frankcom, Purchasing Assistant, September 2011

 

We really appreciated your taking the time to understand what we were looking for and making sure we had a couple of alternatives
to try on our prototype. Your assistance resulted in a better product and the avoidance of a manual and rather messy production step.
 
Looking forward to placing further orders with Sinclair & Rush in future.

S Crisp, Project Manager, September 2011

 

 

 

 

 

Thanks for the excellent service!

C Sharratt, Sales & Technical, August 2011

 

 

Your company is amazing.  You are definitely the benchmark for best practice in customer service so far!  Pass it around to the rest of the country!

K Cowan, Purchaser, August 2011 

The world of blanking plugs, grommets and other associated bits of plastic mouldings was a complete mystery to me so thankfully I stumbled upon the Sinclair & Rush website which put me on the right track.  I needed some technical assistance though and was dreading calling the helpline for fear of getting a grumpy and unhelpful ‘expert’ who would soon become frustrated with me.  I was in luck because Amy answered the phone and couldn’t have been more helpful – she also really knew her stuff!  Before I placed my order, she sent me a couple of samples to make sure I was finding the right solution.  I am so impressed with the service that this will definitely be my one stop shop in the future and I would have no hesitation in recommending Sinclair & Rush to amateur Project Managers like me who need to find solutions to various problems around the home.  Thanks Amy and thanks Sinclair & Rush.  It’s a pleasure to know that customer service still exists somewhere!

K Richmond, Project Manager, August 2011

 

 

 

 

I found you efficient, friendly and willing to make sure that I had the info and samples I needed in time. All in all very professional and excellent customer services.

S Frugi, Marketing Co-ordinator, July 2011

 

Service was excellent, very helpful even though we haven't bought from you in some time.  Goods arrived as promised.

K Payne, Purchaser, July 2011

 

Yes I did receive the goods and am very pleased with the quick delivery

R Squire, Purchaser, July 2011

 

Once again top marks from me for your services

D Tipler, Project Manager, July 2011

 

We have received the order, no problems. Very happy with the service.

J Thomson, Purchaser, July 2011

 

Callum is always helpful, polite and quick to respond to any enquiries and orders that I have placed with Sinclair & Rush.

J Blockley, Buyer, July 2011

 

I found your service very friendly and helpful, and we were happy that the order was processed so promptly

S Gannon, Purchaser. July 2011

 

I would like to thank Polly McConnell and colleagues for their patience and help in meeting my requirements and I hope to continue ordering from Componant Force in the near future.

D Bown, Purchaser, July 2011

 

Thanks for the help with identifying the product needed, although only a small order you couldn’t have been more helpful.

The order arrived following day and does the job perfectly

K Ditk, Purchaser, July 2011

 

 

 

 

"I would like to thank you personally for your attentive approach to my needs as a customer and
the speed at which all requirements have been met.

I look forward to dealing with you and your company in the future."

A Watton, Purchasing Manager, June 2011

 

"Yes goods were received as advised and your service was prompt and friendly as always."

R Wearden, Director, June 2011

 

"It’s a pleasant change to deal with someone who values customer satisfaction as highly as ourselves"

J Lanfear, Purchaser, June 2011

"I would like to say a big thank you to the Component-Forces team for a professional approach to my order.

The web site was of great help and easy to use in finding the item I was looking for.

Customer service was both very helpful and pleasant to deal with over the phone and delivery was on time and accurate"

P Cooper, Warehouse / Stores Supervisor, June 2011

"Callum Knell has been efficient, proactive and easy to work with throughout my dealings with him. Callum responds to correspondence promptly and is always quick to follow up on any issues via the telephone."

B Williams, Managing Director, June 2011

"Just to say thank you on your expert help and prompt supply of our requirements. Many thanks".

R Wood, Head of Committee, June 2011

"Sinclair & Rush are a ‘must-have’ in my supplier list, they’re flexibile, creative and quick, with style."

T Sperryn, Manager, June 2011

 

 

 

“I just wanted to thank Jack Bartlett for his excellent and efficient customer service in sorting out a small problem I had with my order. The new parts have now arrived, and they're perfect.”

N.Hallows, Private Customer, May 2011

“I have found Jack to be very reliable and prompt in his communication and follow up to our requests, this is critical to us in business and for you to get the sales, thank you Jack.”

F.Beck, Director, May 2011

"Received the goods bang on time and they are absolutely perfect for task involved. Excellent service."

R.Callan, Private Customer, May 2011

"My last encounter with Michael helped my day greatly as he went above and beyond to assist me with an awkward situation with my customer. I know my other colleagues have all commented on how prompt and helpful Michael is. We consider Michael to be a credit to Sinclair & Rush."

R.Davis, Purchasing Manager, May 2011

"Firstly it was one of our clients that recommended Sinclair & Rush for the certain product we where looking for, Michael Holt was very happy to help and I enjoyed working with him, he provided consistent and high customer service standards. I speak to many different suppliers for all sorts of products mainly in the UK and sometimes the states and Michael has been one of the most enjoyable and helpful people to work with."

P.McManus, Purchasing Manager, May 2011

"Just want to say thank you for your co-operation and support whilst purchasing my order.
The chair ferrules were an excellent fit and have saved the newly varnished hall floor of our Day Centre."

S.Muhammad, Centre Co-ordinator, May 2011

 

"I wish all my suppliers were as fast as you are. It is the first time I have used your company and am really happy with the service that you offer."

C. Lumsden, Academic Staff, May 2011

 

"I have nothing but praise for Sinclair & Rush. All queries and questions have always been dealt with in a timely and professional manner. The product is of good quality and at a great price."

S.Wilkie, Engineering Company, May 2011

"Sinclair & Rush are one of our most reliable suppliers. Our contact Callum is very nice, helpful and cheerful.  He’s helped us out when no one else could, and we really appreciate it."

S Murphy, Purchasing & Production, May 2011

"First class service thank you very much. "

T Green, Purchasing Manager, May 2011


 

"I received the goods. Thank you for all your help. I can confirm that the service was top class in helping me from start to finish."
J Tucker, Stores Manager, April 2011

 

"Very pleased with prompt and efficient service by you and your company. Well done !"

N Marks, Private Customer, April 2011

"Once again great service."

P Kirby, Production Manager, April 2011

"The goods arrived at the time stated and I was most impressed with the tracking details that were provided.
I believe this is one of the best services that is provided by a supplier.
Also your pleasant nature on the phone is a credit to your company.
With the above points, I wouldn’t hesitate in purchasing again with Sinclair & Rush."

G Barbour, Purchasing Manager, April 2011

"Goods have been delivered and are exactly what we wanted. Thanks for your prompt service."

J Price, Design Engineer, April 2011

 "Received the goods, delighted with the service and would certainly use you in the future".
B Cherrington, Director, April 2011

 

 

     

 
 

The leading manufacturer of protective caps and plugs made from vinyl, rubber and plastic. View more

The leading supplier of clear packaging tubes, clamshells and boxes for companies looking to improve product image and brand identity. View more

The largest manufacturer of custom and stock hand grips utilising a wide range of materials, finishes, sizes and colors. View more

Read our story, meet the team and find out more about each of our divisions. View more